Privacy Policy

INTRODUCTION

Sicky Pty Ltd, trading as Sicky, ("Sicky") respects the privacy of every individual. Sicky complies with its confidentiality and privacy obligations and is concerned with the health and safety of patients who visit our website. As such, this privacy policy outlines how Sicky will collect your personal information and how we will use, record and protect that information.

TYPES OF INFORMATION WE COLLECT

Personal information collected will generally include:

  • the patient’s name, address, telephone number, email address,
  • current drugs or treatments used by the patient,
  • previous/current medical history, including, where clinically relevant, a family medical history, and
  • the name of any health service provider or medical specialist to whom the patient is referred.

Sicky will only collect sensitive information if the relevant individual consents to the collection of that information or if that collection is required by law in specific circumstances such as matters of individual or public health or safety.

HOW WE COLLECT INFORMATION

We collect personal information from you directly, if it is practical to do so, through our in the following ways:

  • through the Sicky website or App;
  • via telephone or video conferencing; and
  • from requests and queries submitted in writing (eg letter or email) or over voice call.

Sicky may also access personal information:

  • provided on the patient’s behalf, such as from a health professional, with the patient’s consent; and
  • via telephone or video conferencing; and
  • from a health service provider who refers the patient to Sicky.

USE OR DISCLOSURE OF PERSONAL INFORMATION

Personal information collected by Sicky may be used or disclosed.
Sicky collects personal information:

  • for the purpose advised to the patient at the time of collection of the information;
  • as required for delivery of the service to the patient, including to enable the patients to be attended to by relevant medical practitioners healthcare professionals such as pharmacists;
  • for administrative and billing purposes; as required for the ordinary operation of our services (i.e. to refer the patient to a medical specialist or other health service provider),
  • as required under compulsion of law;
  • where there is a serious and imminent threat to an individual’s life, health, or safety or a serious threat to public health or public safety; and
  • for quality assurance, training, and as may be required by our insurers.

Personal information that we collect may be disclosed to Sicky’s agents, contractors or third party service providers who provide administrative, telecommunications, computer or other services to Sicky in connection with the operation of Sicky’s business and who are under duties to Sicky to keep such information confidential and secure.

We may also disclose your patient information with relevant healthcare professionals to enable individuals to receive relevant services from Sicky.

ACCURACY OF YOUR INFORMATION

Sicky is committed to ensuring your information is accurate and has processes in place to ensure that the accuracy of this information is maintained. If you believe that the personal information Sicky holds about you is inaccurate, please contact us at support@sicky.com.au.

SECURITY OF INFORMATION COLLECTED

Other than as described in this Policy or permitted under the Privacy Act, Sicky uses its reasonable endeavours to protect personal information. As such, Sicky will ensure that personal information is not disclosed to any person unnecessarily or irresponsibly. Due to the sensitive nature of the information collected by Sicky to provide its services, reasonable precautions are taken to ensure the security of that information. Therefore, personal information may be stored electronically and / or in hard copy form. All electronically stored files are password-protected on several levels, and regular backups of data are performed.

ACCESSING YOUR INFORMATION

On request, you may have access to your personal information held by Sicky, except in certain circumstances such as where access may be denied under the Privacy Act or other relevant laws. For example, access can be denied when letting a patient see their records would pose a serious threat to the patient’s life or health, or the life or health of someone else (such as a relative, the health service provider, staff or other patients).

DATA RETENTION POLICY

Sicky retains user personal information, account profile data, and medical certificate records for as long as the user's account remains active or as required to provide telehealth services. Personal data is stored securely in compliance with Australian healthcare privacy standards and medical recordkeeping regulations. Personal data is retained for up to 7 years following account inactivity or until a valid data deletion request is processed, unless longer retention is required by law.

DATA DELETION PROCESS & ACCOUNT REMOVAL

Users have the right to request the deletion of their personal data and account at any time. To submit a data deletion request:

Upon receiving a deletion request, Sicky will verify the identity of the requester and permanently delete or anonymize all associated account data, profile information, and uploaded media within 30 days, except where record retention is legally required by medical health regulations.

WEBSITE PRIVACY

Sicky’s website contains links to other sites. Please be aware that Sicky is not responsible for the privacy practices of any linked sites. We encourage users who leave our site to read the privacy statements of each and every linked website that they choose to visit. All links to external sites are provided for your convenience. The information, products and advertisements contained in the linked sites are neither approved nor endorsed by Sicky, and Sicky is not responsible for such information, products or advertisements.

CHANGES TO THE PRIVACY POLICY

Sicky may change the Privacy Policy from time to time. If there are updates to Sicky’s Privacy Policy, we will address the changes promptly, update the revision date of this document and publish the changes on our website Sicky.com.au.

OBTAINING FURTHER INFORMATION

If patients require more information regarding Sicky, its services and facilities, they can:

CONTACT INFORMATION AND COMPLAINTS

If you have any queries regarding our Privacy Policy, if you have a concern or issue in relation to how we collect, store, use or disclose your personal information or if you wish to make a complaint please contact:

Visiting our website you can submit a compliment, complaint or suggestion at www.sicky.com.au

A response to your complaint will be made within 30 days of receipt of your complaint. You can make a complaint to the Office of the Australian Information Commissioner if you are unhappy with our response, see www.oaic.gov.au